Tulong

I have gone to Aking Mundo Game and haven't received my Mundo ng Paglalaro?
It can take several hours for the Mundo ng Paglalaro to be allocated to your account.

Is there anyway I could reserve my favourite team?
SM cannot reserve any club for any of its members. However, there is an option to reserve a club in a new Mundo ng Paglalaro before it opens via Upgrades.

Why am I banned from buying Upgrades
When a refund is made on a Upgrades product we could incur a cost depending on the method of the refund. We may therefore ban any future Upgrades activity.

How do I create the Mundo ng Paglalaro I bought?
You can create the Mundo ng Paglalaro you bought via Aking Mundo Game.

Is there a time limit in which I need to create my Mundo ng Paglalaro?
There is no set time in which you need to create your purchased Mundo ng Paglalaro.

My Gold Pamamahala said I had 1 day left so I assumed I had until midnight to renew? You have one day removed from your Gold Pamamahala each day at 06:00 Game Time.

Am I entitled to a refund for an item I have purchased via Upgrades? Please refer to our Sales and Refund Policy.

How do I request a refund for an item I have purchased via Upgrades? If you are eligible for a refund (please refer to our Sales and Refund Policy), then create a Upgrades Ticket.